Terms of Service

Last updated: September 5, 2026

These Terms of Service govern your use of Caffera.shop and purchases made through our website.

By using our website or placing an order, you agree to these Terms, subject to your rights under applicable consumer protection laws.

1. About Caffera

Caffera

133 Clifford Gardens
London NW10 5JG
United Kingdom

Email: ceo.ayoub.kha@gmail.com

Caffera operates an online store selling coffee machines and related products.

2. Products

We make reasonable efforts to ensure that product descriptions, photographs, specifications and other information displayed on our website are accurate.

Product images may vary slightly from the actual product because of photography, screen settings, packaging changes or manufacturer updates.

Customers should always follow the manufacturer's instructions and safety information when using a coffee machine.

3. Product Availability

All products are subject to availability.

If a product becomes unavailable after you place an order, we will contact you and, where appropriate, provide a refund or another suitable solution.

4. Prices

Prices displayed on Caffera.shop are the prices applicable at the time of purchase.

Where applicable, taxes and delivery charges will be displayed before you complete your purchase.

We reserve the right to correct obvious pricing or listing errors.

5. Orders

When you place an order, you are submitting a request to purchase the selected products.

After placing an order, you will receive an order confirmation.

If we are unable to fulfil an order due to circumstances such as product availability, payment problems or an obvious pricing error, we may cancel the order and provide an applicable refund.

6. Payment

Payment must be successfully completed using an available payment method before an order can be processed.

You confirm that you are authorized to use the payment method used for your purchase.

7. Shipping

Shipping times and delivery information are explained in our Shipping Policy.

Delivery estimates may be affected by circumstances outside our reasonable control.

For UK online sales, applicable consumer delivery rights remain unaffected by these Terms.

8. Returns and Refunds

Returns and refunds are governed by our Refund & Return Policy.

Nothing in these Terms removes or limits consumer rights that cannot legally be excluded.

9. Faulty Products

If a product is faulty, defective, unsafe or not as described, you may have statutory rights to a repair, replacement, refund or another remedy depending on the circumstances and applicable law.

These rights apply independently of any manufacturer's commercial warranty.

10. Manufacturer Warranty

Certain coffee machines may include a manufacturer's warranty.

Where applicable, the manufacturer's warranty terms will be provided with the product or made available by the relevant manufacturer.

A manufacturer's warranty does not remove or replace statutory consumer rights.

11. Website Use

You agree not to:

• Use Caffera.shop for unlawful purposes

• Attempt to interfere with website security

• Upload malicious software

• Attempt unauthorized access to our systems

• Copy or misuse website content without permission

• Use automated methods to improperly collect website information

12. Intellectual Property

Unless otherwise stated, the content of Caffera.shop, including text, logos, graphics, photographs and branding, belongs to Caffera or its licensors.

You may not reproduce or commercially use this content without permission, except where permitted by law.

13. Third-Party Services

Our website may use third-party services such as Shopify, payment processors, shipping companies, analytics services, advertising platforms and other technology providers.

Third-party services may have their own terms and privacy policies.

14. Limitation of Liability

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited.

Nothing in these Terms affects your statutory consumer rights.

Subject to applicable law, Caffera will not be responsible for losses that are not reasonably foreseeable or that arise from circumstances outside our reasonable control.

15. Events Outside Our Control

Caffera will not be responsible for delays caused by circumstances outside our reasonable control, including severe weather, natural disasters, strikes, carrier disruptions, government actions, internet failures or other unforeseen events.

16. Changes to These Terms

We may update these Terms from time to time.

The latest version will be published on Caffera.shop with the applicable update date.

17. Governing Law

Where permitted by law, these Terms are governed by the laws of England and Wales.

Nothing in this section prevents consumers from benefiting from mandatory consumer protections applicable in their country or state of residence.

18. Contact

Caffera

133 Clifford Gardens
London NW10 5JG
United Kingdom

Email: ceo.ayoub.kha@gmail.com