Privacy policy

Privacy Policy

Last updated: September 5, 2026

Caffera ("Caffera", "we", "us" or "our") respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and share personal information when you visit or purchase from Caffera.shop.

1. Who We Are

Caffera

133 Clifford Gardens
London NW10 5JG
United Kingdom

Email: ceo.ayoub.kha@gmail.com

Caffera operates an online store selling coffee machines and related products to customers in the United Kingdom and United States.

2. Information We Collect

Depending on how you interact with our website, we may collect:

Name
Email address
Telephone number
Billing address
Shipping address
Order information
Payment and transaction information
Customer service communications
IP address
Browser and device information
Website usage information
Cookies and similar technologies

3. How We Use Your Information

We may use your information to:

Process and fulfil orders
Process payments
Arrange delivery
Provide customer service
Handle returns and refunds
Communicate with you about your orders
Prevent fraud
Maintain website security
Improve our website and services
Analyse website usage
Send marketing communications where permitted
Comply with legal obligations

4. Legal Basis for Processing

Depending on the circumstances, we may process personal information because:

It is necessary to fulfil a contract with you
We have a legal obligation
We have a legitimate business interest
You have provided consent

Where processing is based on consent, you may withdraw your consent at any time.

5. Payment Information

Payments may be processed through third-party payment providers.

Caffera does not intentionally store complete payment card details on its own systems when payment is processed by a third-party payment provider.

Payment providers may process your information according to their own privacy policies.

6. Third-Party Service Providers

We may share necessary information with service providers that help us operate our business, including:

Shopify
Payment processors
Shipping companies
Order fulfilment providers
Website analytics providers
Marketing providers
Fraud prevention providers
Customer service providers
Professional advisers
Government authorities where legally required

We only share information where reasonably necessary for the relevant purpose or where required by law.

7. International Data Transfers

Because Caffera serves customers in the UK and USA and may use international service providers, personal information may be processed in countries outside the UK.

Where required by applicable law, appropriate safeguards will be used for international transfers.

8. Cookies

Caffera.shop uses cookies and similar technologies to:

Operate the website
Remember preferences
Maintain shopping carts
Understand website usage
Analyse website performance
Support marketing and advertising where applicable

Some cookies are necessary for the operation of the website.

Where applicable law requires consent for non-essential cookies, we will request the appropriate consent.

9. Marketing

If you subscribe to Caffera marketing communications, we may send you information about:

Products
Promotions
Special offers
New products
Other Caffera updates

You may unsubscribe from marketing communications at any time by using the unsubscribe link provided in the relevant communication.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including fulfilling orders, maintaining business records, resolving disputes, preventing fraud and complying with legal obligations.