Shipping policy

Shipping Policy

Last updated: September 5, 2026

Caffera sells coffee machines and related products to customers in the United Kingdom and United States.

1. Order Processing

Orders are normally processed within 1–2 business days after successful payment.

Orders placed during weekends or public holidays may begin processing on the next business day.

2. Delivery Times

Our estimated delivery times are:

United Kingdom: 3–5 business days

United States: 3–5 business days where this service is available for the product and destination.

Delivery estimates are not guaranteed delivery dates unless specifically stated at checkout.

3. Shipping Costs

Any applicable shipping charges will be displayed during checkout before you complete your purchase.

If a product or promotion states Free Shipping, eligible orders will receive the advertised free shipping.

4. Order Tracking

Where tracking is available, tracking information will be sent to the email address associated with your order.

Please allow some time for tracking information to update after the carrier receives the package.

5. Delivery Delays

Occasionally, delivery may be delayed due to circumstances outside our reasonable control, including:

Carrier delays
Severe weather
Customs processing
Public holidays
Strikes
Natural disasters
Other unforeseen circumstances

We will make reasonable efforts to assist you if a delivery problem occurs.

6. Incorrect Address

Customers are responsible for providing an accurate delivery address when placing an order.

If an order is returned because an incorrect or incomplete address was provided, please contact us at:

ceo.ayoub.kha@gmail.com

Additional delivery costs may apply where permitted by law.

7. Customs, Duties and Taxes

For orders shipped to the United States, customs duties, import taxes, brokerage charges or other government fees may apply depending on the product and destination.

Where these charges are not included at checkout, they may be the customer's responsibility.

Caffera does not control customs decisions or the amount of any customs or import charges.

8. Lost or Damaged Packages

If your package appears to be lost, arrives damaged, or has not arrived within a reasonable period after the estimated delivery window, contact us at:

ceo.ayoub.kha@gmail.com

Please provide your order number so that we can investigate the issue.