Refund policy

Refund & Return Policy

Last updated: September 5, 2026

At Caffera, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, you may be eligible for a return or refund in accordance with this policy and applicable consumer protection laws.

1. 30-Day Return Policy

Caffera offers a 30-day return period for eligible purchases.

You may request a return within 30 days of receiving your order.

To be eligible for a standard return, the product should be returned in its original condition, including the original packaging, accessories, manuals and other items supplied with the product, where reasonably possible.

Return shipping is free for eligible returns.

2. UK 14-Day Cancellation Right

If you are a consumer in the UK purchasing online, you generally have a legal right to cancel your order within 14 days of receiving the goods, without providing a reason.

After informing us that you wish to cancel, you generally have a further 14 days to return the goods.

This statutory cancellation right is separate from our additional 30-day return policy.

Nothing in this policy limits or removes any legal rights you may have.

3. Faulty, Damaged or Incorrect Products

If your product arrives:

Damaged
Defective
Faulty
Incomplete
Different from what you ordered
Not as described

please contact us as soon as possible at:

ceo.ayoub.kha@gmail.com

Depending on the circumstances and applicable law, you may be entitled to a repair, replacement, refund or another legal remedy.

4. Coffee Machine Returns

Coffee machines should be returned with all included accessories, manuals and original packaging where reasonably possible.

Customers may inspect and handle products as reasonably necessary to determine their nature, characteristics and functionality.

If a product has been used beyond what is reasonably necessary and its value has been reduced, applicable law may allow an appropriate deduction from a refund.

This does not affect statutory rights relating to faulty or defective products.

5. How to Request a Return

To request a return, email:

ceo.ayoub.kha@gmail.com

Please provide:

Your name
Order number
Product name
Reason for the return, if applicable
Photos or videos if the product is damaged or defective

We will provide return instructions after reviewing your request.

6. Refunds

Once an eligible return has been received and inspected, we will process the applicable refund.

Refunds will normally be issued to the original payment method.

Where UK statutory cancellation rights apply, refunds will be processed within the legally required timeframe.

If you selected a delivery service that was more expensive than our standard delivery option, we may only be required to refund the cost of standard delivery.